Return and Exchange Policies.


We want you to have the most satisfying shopping experience, so If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free as long as:
  • Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  • Your return request is submitted within 30 days of receiving your original order.

Once your return is received and inspected (up to 7 business days), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Please be careful when trying on your shoes at home, since we will need your shoes back in mint condition in order to be able to sell them. We recommend that you try your shoes on a carpeted surface and avoid too much flexing to prevent creasing.

Shipping Returns
All returns must be processed by Bleather, and shipped using our shipping labels only. After your return/exchange is approved, we will send you a shipping label and detailed instructions on how to process it.
This ensures we can track your package back to our warehouse and that we can easily process customs clearance when it applies.
Unfortunately we can not accept returns sent by any other method. Please do not ship directly to our warehouse, as we will not be able to receive your parcel and issue a refund.

If you need an exchange, we will cover the return and shipping costs of your new pair. This is limited to one exchange per order.

Please fill in the return form, and we will send you a prepaid shipping label along with detailed instructions to return your shoes back to our warehouse.

For multiple exchanges, we will invoice the shipping cost at the rate of 20 GBP/pair in the GBP and 25 GBP/pair in the rest of the world.

If you ordered two sizes and need to return one size, Bleather will cover the return cost.

If you wish to return for store credit, Bleather will cover all the return costs.

You can return your shoes for a refund to the original payment method. In this case, part of the shipment costs are non-refundable, and deducted from your refund.

For European countries orders we will deduct 40GBP per pair from your original paid amount.

If we sent you the wrong size/product ordered or if your shoes are in any way defective/faulty we will cover all exchange shipping costs.
If we can’t replace the ordered product, we will cover the return shipping costs and issue a full refund.

Unless you received a faulty/defective product, shipping costs are non-refundable.

Please click here to start your exchange/return process.

After filling in the form above, we will validate your request and, send you a shipping label along with detailed instructions on how to return your shoes for an exchange or refund. This normally takes 1-2 business days.

If you have any questions, please contact us, we are glad to help.

Please do not ship any items directly to our warehouse without the proper shipping label provided by us as we will not be able to process your return.